Fjord's Service Blueprint
Redesigning Client Engagement for a Top US Bank
At Fjord, I partnered with cross-functional teams at one of the largest U.S. banks to build a service blueprint aligning customer journeys with internal operations. By facilitating workshops across product, business, and operations, I helped uncover pain points and opportunities, enabling leadership to prioritize improvements that made client interactions more timely and impactful.
🗓️ 2022 - 2023
📍 Service Design
🛠️ Lead Consultant
The full project breakdown is no longer publicly available.
What’s a Service Blueprint?
A service blueprint is a living document serving as a high-level vision of the experience behind the scenes in a user’s journey. Check out more in this article if you’re curious!
