Fjord's Service Blueprint
February 2022 - February 2023
Led research and visual design work for a service blueprint in the banking and government industries.
These service blueprints were produced through extensive research and synthesized data that mapped key moments & identified customer pain points. Collaborated with cross-functional teams and ran communications with the client.
For privacy, I cannot publically share further details but if you have the secret password, you can check out more about the process of the project!
What’s a Service Blueprint?
A service blueprint is a living document serving as a high-level vision of the experience behind the scenes in a user’s journey. Check out more in this article if you’re curious!
Enter the secret password below for further details about this service blueprint.
